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Return To ShopReturn & Refund Policy for Orders in Pakistan
This Return & Refund Policy applies to all purchases made through Abu Anees Perfumes.
Due to the nature of fragrance products, certain return and refund conditions apply to ensure product quality, hygiene, and customer safety.
Please review this policy carefully before placing an order.
Eligible Returns
We may accept returns under the following circumstances:
- You received the wrong product.
- You received a damaged product.
- You received an incomplete order.
- The product was damaged during shipping.
- The item delivered does not match your confirmed order.
To be eligible for a return, the product must remain unused and in its original packaging.
Return Request Timeframe
Customers must contact Abu Anees Perfumes within 48 hours of receiving the order if there is an issue with the shipment.
When submitting a return request, please provide:
- Order number
- Full name
- Contact information
- Photos of the product
- Photos of the packaging (if damaged)
- Description of the issue
Providing complete information helps us process requests quickly.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns for:
- Opened perfume bottles
- Used fragrances
- Products with broken seals caused after delivery
- Items damaged due to customer misuse
- Products purchased during special clearance sales unless damaged or incorrect
These restrictions help us maintain product quality for all customers.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us immediately.
Our team may request photographs of:
- The product received
- The outer packaging
- The shipping label
- Any visible damage
After verification, we may offer:
- A replacement product
- Store credit
- A refund, where applicable
The solution provided will depend on the specific circumstances of the order.
Refund Policy
Approved refunds will be processed after our team reviews and verifies the return request.
Refunds may be issued if:
- The product is unavailable after payment.
- The wrong product was delivered.
- A damaged product was received.
- The return request meets the requirements outlined in this Return & Refund Policy.
Refund processing times may vary depending on the payment method used and financial service providers.
Replacement Policy
In many cases, a replacement may be offered instead of a refund.
If a replacement product is available, Abu Anees Perfumes may arrange shipment of the replacement item at no additional cost when the issue is confirmed to be our responsibility.
Our goal is to resolve issues fairly and efficiently.
Order Cancellation Policy
Customers may request order cancellation before the order has been processed or shipped.
Once an order has been dispatched, cancellation requests may no longer be possible.
To request cancellation, please contact our support team as soon as possible with your order details.
Return Shipping
If a return is approved due to an error on our part, such as an incorrect or damaged product, Abu Anees Perfumes may cover the return shipping costs where applicable.
If the return is requested for reasons outside our responsibility, return shipping costs may be the responsibility of the customer.
Fraud Prevention and Abuse
To protect our customers and business, Abu Anees Perfumes reserves the right to refuse return or refund requests that appear fraudulent, abusive, or inconsistent with this Return & Refund Policy.
Each request is reviewed individually to ensure a fair outcome.